Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations
Starting date:January 17, 2019
Posting date:January 17, 2019
Type of communication:Consumer Product Recall
Subcategory:Electronics
Source of recall:Health Canada
Issue:Fire Hazard
Audience:General
PublicIdentification number:RA-68848
Affected products
Lithium-ion Batteries manufactured by a third-party for use in select HP Notebook Computers and Mobile Workstations that are not customer replaceable.
Product description
This recall update involves certain third-party lithium-ion batteries compatible with select HP notebook computers and mobile workstations. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries
The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website at www.hp.com/go/batteryprogram2018.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
As of January 7, 2019, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating batteries and 1 report of injury. In Mexico, the company has not received any reports of incidents or injuries.
Number sold
Approximately 2,024 batteries were sold in Canada, 78,502 in the United States and 1,304 in Mexico.
Time period sold
The recalled batteries involved in this recall update were sold from May 2016 through April 2018.
Place of origin
Manufactured in China.
Companies
Distributor HP Inc. Canada
Mississauga
Ontario
CANADA
Images (select thumbnail to enlarge)
Battery bar code 6ETGL
Battery bar code 6EVXH, 6FWBH, 6FWBF – Front View
Battery bar code 6EVXH, 6FWBH, 6FWBF – Side View
Battery bar code 6EZZE, 6GAUL
Battery bar code 6EZZF
Battery bar code 6FDWN
Battery bar code 6FSNF
What you should do
Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed.
Commercial accounts will receive information and direction directly from HP.
For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday
Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
Starting date:January 17, 2019
Posting date:January 17, 2019
Type of communication:Consumer Product Recall
Subcategory:Electronics
Source of recall:Health Canada
Issue:Fire Hazard
Audience:General
PublicIdentification number:RA-68848
Update of January 4, 2018 recall
Joint recall with Health Canada, PROFECO and HP Inc. Canada
Affected products
Lithium-ion Batteries manufactured by a third-party for use in select HP Notebook Computers and Mobile Workstations that are not customer replaceable.
Product description
This recall update involves certain third-party lithium-ion batteries compatible with select HP notebook computers and mobile workstations. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries
| Product name | Battery Bar Codes beginning with |
|---|---|
| HP 11 |
6ETGL
6EVXH
6EZZE
6EZZF
6FDWN
6FSNF
6FWBH
6GAUL |
| HP x360 | |
| HP ProBooks (64x G2 series, 65x G2 series) | |
| HP ProBooks (4xx G4 series) | |
| HP ZBook (17 G3) and Studio (G3) Mobile |
| Product name | Battery Bar Codes beginning with |
|---|---|
| HP 11 |
6ETGL
6EVXH
6EZPC
6EZZE
6EZZF
6FDWN
6FSRV
6FWBF
6FWBH
6GAVV
|
| HP ENVY m6 | |
| HP Pavilion x360 | |
| HP x360 | |
| HP ProBook 64x (G2 and G3) | |
| HP ProBook 65x (G2 and G3) | |
| HP ZBook (17 G3, 17 G4, and Studio G3) | |
| HP ZBook Studio G4 |
The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website at www.hp.com/go/batteryprogram2018.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
As of January 7, 2019, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating batteries and 1 report of injury. In Mexico, the company has not received any reports of incidents or injuries.
Number sold
Approximately 2,024 batteries were sold in Canada, 78,502 in the United States and 1,304 in Mexico.
Time period sold
The recalled batteries involved in this recall update were sold from May 2016 through April 2018.
Place of origin
Manufactured in China.
Companies
Distributor HP Inc. Canada
Mississauga
Ontario
CANADA
Images (select thumbnail to enlarge)
Battery bar code 6ETGL
Battery bar code 6EVXH, 6FWBH, 6FWBF – Front View
Battery bar code 6EVXH, 6FWBH, 6FWBF – Side View
Battery bar code 6EZZE, 6GAUL
Battery bar code 6EZZF
Battery bar code 6FDWN
Battery bar code 6FSNF
What you should do
Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed.
Commercial accounts will receive information and direction directly from HP.
For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday
Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
Images (select thumbnail to enlarge)
No comments:
Post a Comment