Indigo branded mugs recalled due to burn and laceration hazards
- Starting date:
- April 9, 2019
- Posting date:
- April 9, 2019
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Household Items
- Source of recall:
- Health Canada
- Issue:
- Laceration Hazard, Burn Hazard
- Audience:
- General Public
- Identification number:
- RA-69544
Last updated:
Summary
- Product: Indigo branded “Everything You Need" and "Totally The Best Aunt Ever" mugs.
- Issue: Mugs may crack or break when filled with hot liquid posing a burn or laceration hazard.
- What to do: Immediately stop using the mug and return it to an Indigo store for a full refund.
Affected products
Indigo branded "Everything You Need" and "Totally The Best Aunt Ever" mugs.
Product description
This recall involves the Indigo branded "Everything You Need" and "Totally The Best Aunt Ever"
mugs.
The "Everything You Need" ceramic mug is white with floral design and pink glaze on the interior
and is further identified by the UPC 882709405405.
The "Totally The Best Aunt Ever" ceramic mug is lilac with gold and white lettering and is further
identified with UPC 882709390732.
Hazard identified
The mugs may crack or break when filled with hot liquid, posing a burn or laceration hazard
to consumers
As of April 1, 2019, the company has received 4 reports of the "Everything You Need" mug
cracking or breaking in Canada, and as of March 20, 2019, the company received 11 reports
of the "Totally The Best Aunt Ever" mug cracking or breaking, including 2 reports of minor
burn injuries.
Number sold
Approximately 1365 units of the "Everything You Need" Mug and 22,294 units of the
"Totally The Best Aunt Ever" mugs were sold in Canada.
Time period sold
The "Everything You Need" mugs were sold from December 2018 to March 2019 and the
"Totally The Best Aunt Ever" mugs were sold from April 2018 to March 2019
Place of origin
Manufactured in China.
Companies
- Importer
- Indigo Books & Music Inc.
Toronto
Ontario
CANADA
- Manufacturer
- Guangdong Totye Ceramics
Industrial Co LTD, Xinhua Miaopu Fengtang Houlong
Chaozhou, Guangdong
CHINA
- Manufacturer
- Dongguan Kennex Ceramic Ltd.
Tang Xia,Dongguan
CHINA What you should do
Consumers should immediately stop using the mugs and return the product to an Indigo store for a full refund.For more information, consumers may contact the company's customer service by telephone toll-free at 1-833-463-4461 between 9:00 a.m. and 12:00 a.m. EST, by email, or they may visit the Indigo website .Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada
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